Questions and answers

Accounts

How long does opening take?

Filling in the form takes about ten minutes. Our team usually reviews applications within two working days.

Which account should I choose?

Individuals choose Basic, Student, Premium or Diaspora. Groups choose Association and njangi. Registered companies choose Enterprise SA/SARL, and sole traders choose SME/ETS.

Can my njangi open an account?

Yes. Choose Association and njangi. If the group is not declared, upload the minutes of the meeting that created it.

E-banking

Why are the client area and e-banking separate?

The client area handles applications, documents and support. E-banking is where money moves, so it has its own password and asks for a one-time code.

Diaspora

I live abroad. Can I open an account?

Yes. Choose the Diaspora account and have your passport, proof of address and residence permit ready.

Agents

How are agents paid?

Agents earn a commission when an account they referred is approved. Commissions are paid to their Nchemty account.

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