Questions and answers
Accounts
How long does opening take?
Filling in the form takes about ten minutes. Our team usually reviews applications within two working days.
Which account should I choose?
Individuals choose Basic, Student, Premium or Diaspora. Groups choose Association and njangi. Registered companies choose Enterprise SA/SARL, and sole traders choose SME/ETS.
Can my njangi open an account?
Yes. Choose Association and njangi. If the group is not declared, upload the minutes of the meeting that created it.
E-banking
Why are the client area and e-banking separate?
The client area handles applications, documents and support. E-banking is where money moves, so it has its own password and asks for a one-time code.
Diaspora
I live abroad. Can I open an account?
Yes. Choose the Diaspora account and have your passport, proof of address and residence permit ready.
Agents
How are agents paid?
Agents earn a commission when an account they referred is approved. Commissions are paid to their Nchemty account.
Still have a question? Contact us